Susan is a very reliable and supportive realtor. We moved from other state and closed the contract within two months after we first traveled to Houston and met her. In addition to her great communication and negotiation skills, she is really responsive. We are glad we worked with Susan and her team. She is also a Japanese/English bilingual (maybe triligual in Chinese too?) so we especially highly recommend to Japanese buyers, sellers, and renters. If you are planning to move to/in Houston, she is the first contact there. NIHON NO MINASAMA – SUSAN HA TOTEMO SHINRAIDEKIRU REALTOR DESU. TOTEMO OSUSUME SHITAITO OMOIMASU!
Thank you for your kind words. It was such a pleasure working with your family. I am so excited for your family to start your Houston life and wish you all the best always! If you ever need anything at all, please don't hesitate to call, text, or email me. I look forward to meeting you again soon! Susan
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community