Brenda provided exceptional realty service from the beginning to the end of the home buying experience. When looking at potential homes, she provided excellent options and perspective. She has a tremendous knowledge of the market and can look at a home from any point of view. During the offer process, she was fast and helped us get the absolute most out of making a deal. She continued to help all the way through to closing, making sure nothing slipped through the cracks. Her expedience and professionalism are absolutely top notch, but more than that, she is the sweetest human in the business. She is an absolute pleasure to work with, and you will likely find yourself with someone you would call a friend at the end of the day.
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community