Working with Susan was a great experience she understood our needs and what we were looking for. She understood the market and was extremely familiar with the communities where we could find what we were looking for. When we decided on a home Susan represented us during the negotiations as if we were her own family and insured that we received what we expected and at the same time fair to the seller.In the future I will certainly direct anyone I know looking for a home to Susan she will find it
Thank you for your kind comments, John. It was such a pleasure working with you and Hiromi. I treasure your friendship and wish you both many years of happiness in your beautiful new home!
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community