Buyer Feedback

Transaction Details

Congratulations to Susan Annoura for receiving a 5 star from the Buyer on this transaction.
Survey On Nov 25, 2013

Transaction Rating

Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer Comment

“Among realtors I have communicated in Houston area (more than 4 realtors), Ms. Susan Kwok Annoura is an exceptional realtor. Please google her website (http://blogs.har.com/SusanKwokAnnoura). Susan is very much professional about her job and always she is kind. Susan explains everything so clearly and always she has been in our side. She communicates very constructive way, and thus we got a significant benefit at the end of our negotiation. Importantly, Susan always provides significant amount of information that is already sorted by her own filter (i.e., you will never waste of your time). She never pushed us to buy a house. Even when we were the final stage to buy a home, she provided more additional information to consider another property which might fit with us. As a realtor's job, I assume that they may want to rush the business. Unfortunately, all of my other realtors were trying to push me to buy (at least, I felt...). But I never felt it when I had a business with Susan. Recently, my friend also bought a house by having Susan's service and he also told me the same thing. Now, it is so clear that Susan is always thinking the happiness for the people who has a business with her. I need to mention one more critical thing about her special talent. Susan can truly handle three languages including English, Japanese and Chinese. Not a superficial level, thus the newcomers who come from foreign countries really appreciate. As you can see her professional CV in her website, she has a deep knowledge about realtor's business. She has many honorable memberships of Realtor's (even international) committee that really tells us Susan is internationally recognized realtor. In conclusion, without any doubts, I highly recommend Susan to be your business partner, adviser and life saver. Susan definitely helps you even when you encounter any troubles with your current agents for moving out from your property for example. Thank you so much, Susan! ”

REALTOR® Rating Criteria

Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.

Competency

Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.

Experience

Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Communication

Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.

Market Knowledge

Exhibited knowledge of the real estate market, the neighborhood and community.



Susan Annoura
  (832) 725-7880
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Annoura Realty Group, LLC
9805 Katy Freeway Ste 850,
Houston, TX 77024

Overall Rating

4.99/5
442 surveys
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Contact Agent
Susan Annoura
Annoura Realty Group, LLC
(832) 725-7880
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