We were very fortunate to work with Lily. She is very dependable and would take care of you no matter what. She had scheduled her vacation before we even started working with her, but we got unexpected offer before her scheduled vacation where the end of option period fell in the middle of her vacation. Not only she worked through her vacation, but it also meant she had to work at night since she was at the other end of the world with 12-hour time difference. Had we not known that she’s on vacation, we would’ve not even noticed. It was rather a tough transaction, but Lily’s negotiation skill is second to none! She truly went above and beyond and we just can’t thank her enough for everything she’s done. We would love to work with her again in the future!
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community