Wow! As a first time buyer I was so afraid of being taken advantage of in today’s real estate market. Emma patiently guided me, explaining the process from start to finish. Not once did I feel talked down to. She fought for every last penny. I even walked out of closing with $1000 check! She helped me find a solid lender (Michael Butler, Nations Reliable Lending), negotiated a top of the line home warranty, was able to deal with a less than stellar title company, was relentless in the search for the right home and writes incredibly solid contracts to protect me. My only complaint is she found me such a great house that she’s likely to be retired before I’m in need of another!!
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community