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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
140 Surveys

Surveyed on Mar 24, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed on Mar 10, 2024
Represented the Buyer
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We can’t say enough good things about Lauren Ashley and her amazing Team. They were with us every step of the way during our recent home purchase. Even when last minute issues came up, Lauren was right there with her amazing Team making sure everything was okay. Thanks again for all your help! We feel the same about our mortgage broker, Rob Grazak (Bayou City Mortgage). See what he had to say about Lauren and her amazing Team. “Lauren did a great job. I see many agents today always take the easy road. I saw Lauren work for you and that makes the difference.””

Surveyed on Jan 17, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lauren and her team were top notch! She helped me sell a house in a short time frame a few years ago with great results, so I knew I'd be a repeat client when I was ready to buy again. After a brief phone call Lauren documented what I was looking for and the search began. Lauren and her team were communicative throughout the home buying process and never left me unsure of any steps throughout the process. I will definitely reach out to Lauren for any future buying(or selling!) needs.”

Surveyed on Jan 16, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Best realtor EVER! I’ve bought & sold several homes throughout my life, and have NEVER had a realtor who worked so hard to support me throughout the entire process. Lauren and her entire team go above and beyond every day to make the process as seamless and fun as possible. Lauren has earned the right to be our forever realtor.”

Surveyed on Jan 06, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lauren is a very dedicated and a people person. She is very prompt when texted or called for questions. It was a pleasure to work with Lauren and her group. Now on to selling our present home to move into our newly purchased patio home.”

Surveyed 3 months ago
Represented the Buyer
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lauren Ashley was essential to our new home build. She was very knowledgeable throughout the entire process. We were able to have precise expectations and helpful advise during every stage of the house. Lauren kept communication as her top priority and made us feel like we were her only client. I would highly recommend Lauren to anyone going through the home purchasing process.”

Surveyed 3 months ago
Represented the Buyer
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“They went above and beyond finding me the best deal.”

Surveyed 4 months ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lauren was an absolute pleasure to work with throughout the entire process of selling our home. From the initial consultation to the closing of the sale, Lauren was professional, knowledgeable, and always available to answer our questions. I highly recommend Lauren to anyone looking for a knowledgeable, experienced, and reliable realtor. Truly a professional who cares about her clients and goes the extra mile to get them the best possible results.”

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“A friend, Jake Stefano referred us to Lauren. He was trying to sell his parents estate for nearly a year without success with a previous agent before meeting Lauren. Hearing how fast he was able to sell with Lauren peaked our interest. Lauren is extremely detailed oriented. She and Matt were there with unbiased answerers every step of the way. Lauren was extremely professional with each contract. She put our mind at ease each time we encountered a bump in the road and made us see reason when we were dealing with a difficult part of the buying process. Lauren is extremely acessiable and polite. She was on the phone with us whenever we needed her. We found ourselves comparing Lauren to the sellers agents over and over and it was clear that there was a stark difference in quality. She is amazing. The staff were amazing and very responsive. I was never left on hold or had an email ignored. They made comprehensive lists for me to follow and made the process so easy for us. We work full time and it was so important that we had a team there to help us keep on top of things. This was a five star experience. I can't explain to you how easy Lauren and her team made this for us. It wasn't just about looking at houses for us, Lauren was there with us explaining the comparables, describing how it was going to happen. We felt at ease with her knowledge of the market and her professionalism. We feel so lucky to have been able to work with her. ”

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“There are not enough words in the dictionary to describe how satisfied we are with Lauren and Matt Ashley. They were both there for us in our moments of long discussion, deliberation, hesitation, and eventually purchase. We couldn't be happier and more secure in the fact that we were treated fairly and with respect and compassion. I would recommend Lauren and Matt to anyone and everyone.”

Surveyed 7 months ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lauren was very straightforward and offered realistic expectations for our particular situation and she gave her opinions without being pushy. She was also extremely organized and knowledgeable about all aspects of the process. ”

Surveyed 7 months ago
Represented the Buyer
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
3/5
Communication
5/5
Experience
4/5

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 8 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.97/5
Rate based on 140 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.90 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience