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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
112 Surveys

Saratoga Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Roger was very attentive to all my requests. He was available on short notice several times to see properties and so easy to work with. He made a very stressful situation manageable! Very professional and organized, which during this fast moving season of the housing market allowed me to position myself in the driver seat.”

Roger Mallett
Thank you for your review. In this market where houses are taken within the first day or two you were available to see new listings quickly enough that you 3-houses waiting for your decision. You understood this difficult market and did what you had to do to get a house. You really were in the driver's seat. I wish more clients were like you.

Harmony Ridge Trail

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Roger has been helping us with our homes since 2016. He was able to find us a rental when we moved from out of state then helped in our new home build. 5 years later he was great with the sale of said home and made it a great experience as we had already moved back out of state. Roger was always able to over come any objections that we had and really knows the area and how to get the most for your home. If we were still in Houston we would continue to use roger for ever.”

Barkers Forest Lane

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Rogers experience and local knowledge in the area was tremendous and invaluable during our preparation, listing and sales process. This was a remote investment/rental property for us as we live on the west coast. The home needed a lot of maintenance and updating prior to bringing it to market. Roger helped us find and hire contractors and other service providers to complete the work and helped keep eyes on the project during the process when I was not there. His marketing strategy when we listed it brought us multiple offers and we sold it above original listing price. He followed the inspection and closing process closely and resolved a couple issues the buyer had to keep it on track and close it on schedule during the holidays. I cannot recommend him highly enough and would choose him to represent us again without hesitation if we ever decide to purchase another property in the area.”

Arbor Gate Court

Surveyed 4 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Roger was very professional during the entire experience. Roger was always available via phone or text when needed. He did an excellent job explaining the entire process since this was my first home purchase. Roger connected me to some great people who were able to help me with different aspects of the home buying experience. He is direct with thoughts and professional opinions and doesn't beat around the bush which I really appreciate. ”

Deer Hollow Drive

Surveyed 4 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Roger was a real pleasure to work with. He made things run smoothly, took care of all the details and negotiated a great price for me. Highly recommend!!!”

Summer Lake Pass Lane

Surveyed 4 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mr. Roger Mallet was extremely knowledgeable about the market and took his time to find different listings to assist my husband and I with finding a new home. We are so grateful for his persistence, insights and guidance he provided us through this stressful journey. He called several times just to check on my husband and I to make sure we were settling in nicely and if we had further questions or concerns. His humble spirit and kindness is forever appreciated beyond words. Thank you again for all you done for my husband and I, Mr. Roger Mallett!!!”

Caroline Street

Surveyed 4 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Meandering Spring Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very professional realtor!”

Thomas Jefferson Way

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Roger is truly exceptional at what he does. I came to the area two years ago and had a very difficult time just getting in contact with a realtor. A friend suggested I contact Roger to help find a place. Within half an hour, Roger was on the phone with me finding out what I was looking for. Shortly after he had paperwork necessary to begin the process in my email for me to fill out. Not only did he find homes that I would be interested in, he did the research needed to insure I would be in a good neighborhood with little chance of flooding! Whenever I had a question or concern, he was in contact with me inside the hour, and usually within just a few minutes. He just helped me (end of July 2017) get into another house, with the same level care and assistance. Having experience with many realtors, I can honestly say Roger provides the highest level of customer service. ”

Mellow Oaks Ln

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Roger is an excellent realtor with a very high level of expertise in the industry that really helped us with the selling of our home. We felt very confident in Roger and his abilities. He was able to promptly answe all of questions every time. Roger was willing to go the extra mile a s make keys for the home and andvise us on every step of the process. We highly recommend Roger. Roger is a 5 star realtor all the way! If it wasn't for Roger we wouldn't have been able to make money on the selling of our home and walk away feeling great about the selling of our home. ”

Shadow Breeze Ln

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Roger is professional and very patient to answer questions we had during entire purchase process. I highly recommend him.”

Monticello Hill Dr

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Excellent ”

Landscape Way

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“ Our experience with Roger was awesome. He made everything extremely easy and enjoyable the way it supposed to be. Not only was he knowledgeable and professional but he was very personable and made us feel like people not just clients. When the time comes for us to buy and not just lease we will be using Roger again. ”

Water Trace Ct

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

SIERRA BEND DRIVE

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This was the second time Roger helped me get into a house. He is very knowledgeable and thorough and is a joy to work with. I highly recommend Roger if you are in the market to buy, lease or sell a home.”

Overall Rating
4.98/5
Rate based on 112 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.96 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience