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Susan Brock

Brock & Foster Real Estate

Overall Client Experience Rating


4.97




4.97 / 5.00
Based on 136 Completed Surveys

Competency

  4.97/5.0

Market Knowledge

  4.98/5.0

Communication

  4.96/5.0

My Experience

  4.98/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Landsdowne Drive

Represented the Seller

- Survey On 12/02/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan is a great communicator with great customer focus. She was transparent and made me face objective reality of the market. This helped me close my house at the shortest time possible. I will recommend her all day.
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Street Name: Spellman Road

Represented the Buyer

- Survey On 12/03/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan Brock and her partner Lyonel Anderson made buying our home a time my wife and I got to truly enjoy and will remember fondly forever. From the moment we met them both at open houses, we were affected by how positive and knowledgeable they were. We quickly decided they were the team for us, and they proved that was the right decision time and time again. Throughout every step of the process, Susan and Lyonel were extremely responsive, friendly, and accessible. Whether it was handling items with me on the road for work or signing documents while we were at a game, Susan always made sure we were able to get things done without any difficulty on our end. Susan truly knows here stuff when it comes the market, and her clear communications and attention to detail allowed us to feel 100% comfortable that we were making an excellent purchase and that our process was not just in good hands but in hands that truly cared. Every step of our new home purchase was made simple and enjoyable by Susan and Lyonel, and my wife and I simply cannot recommend them to enough people going forward. Houston real estate can be complex, but Susan is truly a living encyclopedia for the city. In summation, Brock & Foster Real Estate went far and above our expectations in every single way, and we feel lucky not just to have worked with Susan and Lyonel but to have had the opportunity to get to know such wonderful people.
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Street Name: Jason Street

Represented the Buyer

- Survey On 08/06/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Corksie Street

Represented the Buyer

- Survey On 07/11/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan and her team were a blessing to my husband and I on our search to find our first home. She always answered quickly and never hesitated to answer all of my questions, no matter how ridiculous they were. She made sure I understood everything clearly and explained over and over if I didn't. Her way of working completely fit our lifestyle. We are always busy working and she is so tech savvy and flexible that I never had to miss work to sign documents or look at homes. When she found out we closed late in the day and would not be able to move into our home until 3 days after the anticipated date, she coordinated with the seller to let us move in early AND her agent delivered the keys to us at 8:30pm! WHAT A BLESSING! They truly work to make people's dream come true of owning a home. IF we ever decide to sell our home and buy another, I wouldn't look anywhere else besides hiring Susan and her team again.
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Street Name: DUNMEYER Court

Represented the Buyer

- Survey On 07/02/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan was very responsive and informational throughout the process. She answered all questions concerning location, schools, commute and anything else you could think of. It felt effortless and efficient which turned into a memorable experience for our first time in Texas.
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Street Name: Warm Springs Road

Represented the Buyer

- Survey On 06/15/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan is an exceptional realtor! She always had our best interest in mind and took time to work through any questions or concerns that we had. She’s awesome! We’re fortunate to have had the opportunity to work together with her.
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Street Name: Braewick Drive

Represented the Seller

- Survey On 04/13/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
She is the absolute best! Wish we would have found her sooner when buying our first house. She is so organized and really knows her stuff. Will recommend to everyone we know!
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Street Name: Amber Village Lane

Represented the Seller

- Survey On 02/22/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan, Was always ahead of us on communications, she made the transaction go very smoothly. Highly recommended.
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Street Name: Sanford Road

Represented the Seller

- Survey On 02/21/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
What an excellent experience! Susan and her staff did an amazing job!
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Street Name: Brun Street

Represented the Buyer

- Survey On 02/14/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan was fantastic - consistently helpful, knowledgeable, and considerate. I felt like our move was almost as important to her as it was to us and that made the whole process better. Would recommend Susan highly to anyone looking to buy a new home.
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