Mary G Rustay

Better Homes and Gardens Real Estate Gary Greene - Post Oak Park

Overall Client Experience Rating

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4.94




4.94 / 5.00
Based on 48 Completed Surveys

Competency

  4.90/5.0

Market Knowledge

  4.94/5.0

Communication

  4.98/5.0

My Experience

  4.96/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Cambridge Street

Represented the Seller

- Survey On 10/29/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary was a great realtor who provided us frequent updates regarding our property showings and potential buyers; she really helped us close the sale. I would definitely recommend her services to future clients. Thank You
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Street Name: Cambridge Street

Represented the Seller

- Survey On 10/05/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Extremely professional and knowledgeable. That is why selling this home is the 4th time Mary has helped me buy and sell a home. She’s the best!
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Agent Comment:
Thank you for your very kind words. You have always been a great person to work with in both buying and selling your homes. Although you are moving to another state, remember I can help you, your family, and your friends and neighbors by referral! I hope you are very happy in your new home near your family. Please keep in touch in the future— I’ll miss you in HOUSTON! Kindest regards, Mary Rustay
Street Name: 23rd Street

Represented the Seller

- Survey On 09/21/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary was knowledgeable and always ready to assist me in any way she could. She made selling my house a very pleasant experience.
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Agent Comment:
Thank you, Lynn. You made the selling of your home such a positive experience both for me as your agent, and for the Buyer. You, too, went the extra mile! I truly enjoyed getting to know you better as a friend. Thank you for your trust in me.
Street Name: Sanford Road

Represented the Seller

- Survey On 06/08/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I met Mary Rustay during the summer of 2011 after becoming interested in purchasing a rental property in our neighborhood. I was impressed with Mary from the moment we met. She drove me around daily showing me homes in the area, was always upbeat, as well as patient, as I was just not finding quite what I was looking for. The summer of 2011 was the year of the Houston drought, but Mary was always available for me regardless of the high temperature and lack of rain. Any complaints about the hot weather came from me - not Mary. Mary and I were both excited when we finally found the house I was looking for as a rental property. Mary has always found wonderful renters, prepared the Lease Agreement, and the house was never without a renter. I made the decision to sell my rental property this year (2019), and Mary successfully sold my property. I cannot express how much I appreciate Mary's diligence and determination - she certainly went the extra mile, and I am so grateful she was my realtor, and am also grateful for the friendship we have established over the past 8.5 years.
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Agent Comment:
Thank you very much for your thoughtful rating of me. I have enjoyed representing you as well, and helping you in your search for good tenants. It wasn’t hard knowing that you kept the house in apple pie condition and fixed anything immediately if you learned it was having an issue. You were always trying to make the property better, whether structurally or mechanically or cosmetically more beautiful! You’ve been an exceptional client. I’ll miss working with you, so let me know how I can help u!
Street Name: Augusta Drive

Represented the Buyer

- Survey On 09/03/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I highly recommend Mary. She goes above and beyond to help with everything from showings to closing. We have had some unusual and challenging issues. Couldn't have done it without Mary.
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Street Name: Braeswood Park Drive

Represented the Buyer

- Survey On 07/26/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Post Oak Boulevard

Represented the Buyer

- Survey On 01/20/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary was amazing! We were having difficulty securing a short term lease for my daughter, and we knew nothing about Houston’s neighborhoods. Mary understood our problem and stepped in to help us. She found a place quickly and worked with us to navigate the leasing process. There were lots of difficult extenuating circumstances, but Mary went above and beyond to help us work through them. We could not have done this without her! I felt like i’d made a true friend ! I highly recommend her!
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Agent Comment:
Thank you so much, Karen! You are very kind. Hope to see you again soon! Mary
Street Name: Hyde Park

Represented the Buyer

- Survey On 01/13/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary did a fantastic job in selecting properties that fit both of our wish lists. She worked effectively with the seller’s agent to negotiate several unexpected items including reduced HOA fees, extra parking and a great closet system that was no longer being offered by the seller. After the sale, her follow ups have been extremely valuable in resolving issues around this new construction.
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Street Name: 22nd St

Represented the Seller

- Survey On 05/20/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Brun

Represented the Buyer

- Survey On 02/10/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary G Rustay was so helpful. She went through hoops trying to help me get into the duplex I wanted. Mary is so sweet and helpful. If I called her or text her, she responded immediately. She was so patient explaining everything to me. I could not ask for a nicer more efficient agent. I highly recommend her to anyone I know. Again I have not met anyone so helpful. I hope we remain staying in touch, she is like a friend.
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