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Mary Rustay

Heritage Texas Properties - Post Oak Park

Overall Client Experience Rating


4.94




4.94 / 5.00
Based on 44 Completed Surveys

Competency

  4.89/5.0

Market Knowledge

  4.93/5.0

Communication

  4.98/5.0

My Experience

  4.95/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Augusta Drive

Represented the Buyer

- Survey On 09/03/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I highly recommend Mary. She goes above and beyond to help with everything from showings to closing. We have had some unusual and challenging issues. Couldn't have done it without Mary.
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Street Name: Braeswood Park Drive

Represented the Buyer

- Survey On 07/26/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Post Oak Boulevard

Represented the Buyer

- Survey On 01/20/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary was amazing! We were having difficulty securing a short term lease for my daughter, and we knew nothing about Houston’s neighborhoods. Mary understood our problem and stepped in to help us. She found a place quickly and worked with us to navigate the leasing process. There were lots of difficult extenuating circumstances, but Mary went above and beyond to help us work through them. We could not have done this without her! I felt like i’d made a true friend ! I highly recommend her!
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Agent Comment:
Thank you so much, Karen! You are very kind. Hope to see you again soon! Mary
Street Name: Hyde Park

Represented the Buyer

- Survey On 01/13/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary did a fantastic job in selecting properties that fit both of our wish lists. She worked effectively with the seller’s agent to negotiate several unexpected items including reduced HOA fees, extra parking and a great closet system that was no longer being offered by the seller. After the sale, her follow ups have been extremely valuable in resolving issues around this new construction.
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Street Name: 22nd St

Represented the Seller

- Survey On 05/20/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Brun

Represented the Buyer

- Survey On 02/10/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Mary G Rustay was so helpful. She went through hoops trying to help me get into the duplex I wanted. Mary is so sweet and helpful. If I called her or text her, she responded immediately. She was so patient explaining everything to me. I could not ask for a nicer more efficient agent. I highly recommend her to anyone I know. Again I have not met anyone so helpful. I hope we remain staying in touch, she is like a friend.
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Street Name: Sanford

Represented the Seller

- Survey On 07/23/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I met Mary in 2011 while looking for rental property and have depended on her numerous times since. Mary is wonderful, dependable, hard-working, and has a beautiful smile and personality - I absolutely love working with her. And, by the way, she has always found the perfect renter for me within the week.
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Agent Comment:
The feeling is mutual! You are a delightful client and now a friend I cherish! Thank you for your loyalty and belief in me and my company. I have enjoyed helping you and working with you each time! I love being your Realtor and agent. Please always feel free to call on me and refer me to your friends and family. Thanks for your kind words of recommendation, Nancy. Please keep in touch. Mary
Street Name: Kansas St

Represented the Seller

- Survey On 06/07/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Braesheather

Represented the Seller

- Survey On 02/16/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We were so pleased with our experience and couldn't have asked for anything more! Highly recommend!
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Street Name: Mcclendon St

Represented the Buyer

- Survey On 02/09/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Agent Comment:
Sam, I am sorry you didn't feel your experience was a 5 star rating. How could it have been better for you? I would like to know so I can make it better in the future for you or someone else. Please let me know. Best regards, Mary
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