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Lily Jang

Heritage Texas Properties - Post Oak Park

Overall Client Experience Rating


4.94




4.94 / 5.00
Based on 16 Completed Surveys

Competency

  4.94/5.0

Market Knowledge

  4.94/5.0

Communication

  4.94/5.0

My Experience

  4.94/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Mcduffie Street

Represented the Seller

- Survey On 07/19/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We’ve admired Lily’s energy, enthusiasm and work ethic from afar for quite a while and thrilled that we finally had the opportunity to work with her directly. Engaging her to represent us was one of the best decisions we’ve ever made concerning our property. Anyone who hesitates to hire Lily Jang is a fool. We simply can’t heap enough praise on the tremendous job she did in leasing our house for the price and contract that far exceeded our expectations. First, she took over a challenging situation to begin with because we were being under served by our former agent for consistently failing to communicate and respond in a timely manner. It was also an unfortunate situation because we were working with an assistant of the agent, which is common with the "top dollar" agents; following engagement, they will simply punt you to their assistants to handle the account. You will not get this with Lily. She guided us every step of the way providing real-time updates throughout the entire process. Lily differentiates herself through her passion for her clients, in comparable attention to detail, listening skills and commitment to excellence. Lily’s ability to coordinate every aspect of the listing from posting to executing the agreement was flawless. We wish we were leasing or selling again soon because we already miss the experience and interaction but we look forward to the next opportunity to utilize Lily's services.
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Street Name: Sheridan Street

Represented the Seller

- Survey On 07/05/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lily was absolutely on top of all aspects of the sale from beginning to end. Her media team, photos and videos are world class. We had an offer on Day 1 of listing and I attribute that to Lily’s media and marketing savvy. I’ve bought and sold many houses in the Houston market over the last 20 years and my experience with Lily was the best yet. She is thorough and extremely responsive at all times. I highly recommend using her.
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Street Name: Montrose Boulevard

Represented the Seller

- Survey On 06/05/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Webster Street

Represented the Buyer

- Survey On 05/30/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lily Jang is very professional and is knowledgeable about what she does. If I had any questions she was very prompt in responses and helped me through the whole process so I did not feel alone. She had a great balance of looking at things emotionally but also rationally. It’s a big decision to buy a house. She was there to reassure me the whole way that I was making a great investment for my future. I definitely recommend Lily Jang for all of your real estate needs!
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Street Name: Bayou Mead Trail

Represented the Seller

- Survey On 05/07/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We talked to and worked with an agent prior to working with Lily and I wish I could give her a 6 out of 5 stars for communication. She works hard to understand your needs and figure out the market for your house, but above all she is always in contact whenever you need her. Absolutely the best. Most agents you work with make you wonder why you need an agent at all, but after working with Lily, you will wonder how you could ever sell your house without her.
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Street Name: Streamhurst Lane

Represented the Seller

- Survey On 03/27/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lily was very efficient and effective in marketing the house, as well as developing the strategy. Masterful marketer with clear understanding of market dynamics, and market drivers.
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Street Name: Mimosa Drive

Represented the Seller

- Survey On 02/19/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lily Jang is PHENOMENAL! She went above and beyond to help us with every stage of the sale and over delivered! Our home sold in just a few hours after the listing went live! Lily truly has a gift for connecting people. We couldn't be happier with our choice to work with her!
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Street Name: Wisteria Street

Represented the Buyer

- Survey On 02/28/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lily is an expeditor! She gets things done (quickly)!
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Street Name: Utah Street

Represented the Buyer

- Survey On 02/12/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Lily Jang went above and beyond, not only did she find us the perfect house in our price range, but she walked us through the complete process. As first time home buyers, not from Texas, it was reassuring to know Lily was looking out for us from the inspection, checking progress of the sellers fixes, and well into the day of the closing. We were more than pleased with Lily and would highly recommend her to anyone looking to buy or sell a home.
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Street Name: Double Branch Lane

Represented the Seller

- Survey On 04/27/2018
Overall Rating: 4.00/ 5.0
Competency 4/5.0
Market Knowledge 4/5.0
Communication 4/5.0
My Experience 4/5.0
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Agent Comment:
Yesenia, Thank you for taking the time to complete this survey. I enjoyed working with you and your husband in getting your home listed and an offer accepted in the first week I put it on the market. I worked diligently in marketing: Suggesting interior paint changes, power washing the deck, adding landscaping prior to my professional pictures, my hosted videos, drone videos and TV exposure on my weekly Real Estate segment on KPRC. We closed on your home in less than four weeks from the time I listed it. I have reached out to you a few times with no reply, asking what I could have done better in this transaction to earn 5 stars because I want to continue to grow. Any feedback is welcome so I can learn how to better help my future clients. Thank you.
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