Carolyn Kay Horacefield

UTR-TEXAS, REALTORS

"Your Real Estate Needs: We Listen, We Care, AND We Deliver with Compassion"

Overall Client Experience Rating

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4.98




4.98 / 5.00
Based on 74 Completed Surveys

Competency

  4.96/5.0

Market Knowledge

  4.97/5.0

Communication

  4.99/5.0

My Experience

  4.97/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Seamist Circle

Represented the Buyer

- Survey On 04/07/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Ms. Kay made our home buying process seamless. She is detail oriented and has exceptional follow thru. She kept us well informed of each process and even prepared a timeline so that we could stay organized and prepared. She is not only professional but, heart-warming and kind. I remember her telling us that she treats her clients as she hoped her own children/grandchildren would be during the home buying process. I highly recommend her to any of my friends and family!
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Agent Comment:
Thank you, Sarah and Randall. It was my honor and pleasure to help you find the home of your dreams. You knew what you wanted in location and home features. Both of you were very prompt and kept in close communication with me. I appreciate you staying on top of the details and quickly responding to needed documents. May you have many years enjoying your home and making cherished memories. I claim you as my extended family and I am here for you now and in the future.
Street Name: Montana Sapphire Lane

Represented the Buyer

- Survey On 10/28/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Ms. Kay was so helpful throughout this whole process. I am very thankful for all of her dedication and time put into my recent home purchase. She treated me like family and truly made sure that my interests were the top priority. She communicated with me on a regular basis, and maintained communication with my mortgage company as well. She went above and beyond and made this an enjoyable experience. I would highly recommend her to anyone looking for a trustworthy and loyal realtor, as well as a lifelong friend!
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Agent Comment:
Thank you for choosing me to be your REALTOR and thanks for your kind Client Experience Rating. Congratulations, I am glad you found your new home. It was a pleasure from the very beginning. Our first meeting gave us an opportunity to visit about your wants, needs and expectations as a first time buyer and get to know each other. We also went over the buying process and what it involved. You were open and willing to follow my suggestions and get with a mortgage provider to determine your buying power that put us on the right track staying within your comfort range. Our open communication and you quick response time was vital to a successful transaction. I appreciate you staying on top of the details. Each time we met or visited on phone, in emails or text messages your cheerful understanding attitude was delightful. It was an enjoyable experience working with you. I am so happy and thankful to say that we became good friends and that our friendship continues. May you have many happy days making memories in your first home.
Street Name: Winners Circle

Represented the Buyer

- Survey On 08/02/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Kay and her husband Lee are just amazing. They will be there for you every step of the way and will work very hard for you. They listen well and understand your needs and wants. They keep in contact with you very very often and are very responsive to questions at any time. I would recommend them without any hesistation!
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Agent Comment:
Thank you Stephanie and Hafiz! Working with and for you was our pleasure. You really made the difference in helping me achieve my goals of giving you a 5-Star experience. Without your help in letting me know what you wanted during the entire process, it would not have been possible. Open, clear communication with great follow up is a huge key. By writing your review you have done me a huge favor and I appreciate you for it. May you and your family make wonderful memories in your new home.
Street Name: Ocean Drive

Represented the Buyer

- Survey On 07/26/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Mayfield Trail Court

Represented the Buyer

- Survey On 04/10/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Kay was phenomenal! She listened to what I said I wanted in a home and made sure I did not settle, and for that I am forever thankful! Kay is truly the best!
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Street Name: Cresent Creek Drive

Represented the Buyer

- Survey On 03/25/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Kay was very patient and worked hard to find exactly what we were looking for. I will definitely use her again and will recommend her to my friends.
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Street Name: Capri Place Lane

Represented the Buyer

- Survey On 02/02/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Kay was always available when I needed her. She was quite knowledgeable about real estate and other home ownership matters as well.
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Street Name: Lakewind Lane

Represented the Buyer

- Survey On 01/17/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Egret Bay Boulevard

Represented the Seller

- Survey On 01/18/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Kay sold my property in less than 30 days. I am so greatful for everything she did for me. Even though the property was in Texas and I live in California, Kay kept me informed of everything.
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Street Name: Post Oak Lane

Represented the Buyer

- Survey On 11/19/2018
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Very nice lady, I appreciate her help greatly
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Agent Comment:
Thank you, Lynn and Rick. I appreciate you choosing me as your REALTOR and the trust that you placed in me to help you find and secure your new home. Working with and for you was my pleasure. Thanks for responding quickly and following through with needed details. Knowing that you have a home of your own after all of these years brings joy to us all. Congratulations! Kay Horacefield
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