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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Cobre Valley Drive

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Cobre Valley Drive

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“In an off season, this home took longer than expected to lease, but Susan’s team did not give up. They helped me find cleaners, repairmen, gardeners, handymen to get the house ready after the previous tenant moved out. Now that it is leased, Team Annoura is helping me manage the home. Thank you very much!”

Falling Springs Lane

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Hughes Road

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This is the third house I purchased with Susan’s assistance. I will definitely work with Susan when I am ready to buy a next one. She was just more than perfect. I do not have any concerns and would give her the highest possible rating as a realtor. ”

Susan Annoura
It is always my honor to help you. This particular house we found iis so amazing and special. I am so happy that you were able to buy it and wish you many years of happiness with it. Thank you for your trust and friendship.

Sonora Canyon Lane

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was amazingly helpful and efficient during the entire process of purchasing my new home. She was always available on any day of the week and at any time even after midnight! Her knowledge of the real estate market is above perfection and she will answer to any questions you may have with precise advice. Susan is a perfect example of an industry expert who you would like to choose as your advisor if you are looking to rent or buy a house. She has a strong connection to any kind of market related business partners such as the mortgage company, title company, home warranty company, etc. Susan is someone who will provide you a level of service way beyond your expectations and you will definitely not regret to have her besides you during the entire process. She has a great personality too and always lots of laughs when you talk to her. Her team is also very supportive and efficient whenever you need extra support from them. I will definitely recommend Susan Annoura if you are looking for an expert! ”

Susan Annoura
I am overjoyed at your kind comments! Clients like you make my job so worth it. I thoroughly loved looking at houses with you both, imagining different negotiation scenarios, and most of all, helping you get the house you really loved. I treasure your friendship and am honored you chose me to be your trusted realtor. If I can ever help more in any way, you know you can always reach out by phone, text, or email. I will continue to challenge myself to answer you within seconds. HAAAAAA!!!

Kiam Street

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was an amazing help for us as first time homebuyers and made it an extremely easy process for us. From being available whenever and communicating with us throughout the entire process she led us step by step and we felt supported the entire way. We really appreciate her experience with the whole offer process as well and glad to have her on our team when negotiating.”

Susan Annoura
Thank you David and Elizabeth! I am so glad that I could be a part of your home buying experience. I can’t wait for you to settle in and for our two families to hopefully go fishing together someday!

Misty Meadow Street

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Golden Thistle

Surveyed 3 years ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
4/5
Experience
4/5
Susan Annoura
Thank you very much for taking the time out of your day to take this survey. It deeply saddens Fayth and I that you did not feel like you received a perfect 5 star service. We were pleased to be able to find a qualified tenant despite the current circumstances and for the highest price point in your subdivision for 2020. If there was a moment where you felt that we didn’t deliver a 100% customer service, please reach out and let us know how we could have done better. Thank you and congratulations again!

Middleoak Grove Lane

Surveyed 3 years ago
Represented the Buyer
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
5/5
Knowledge
3/5
Communication
5/5
Experience
5/5
Susan Annoura
We feel so ZANNEN that you felt that we were lacking in our market knowledge. We believe we did our absolute best to show you multiple houses in your desired area and continued to assist you with more knowledge about your neighborhood, the schools your chosen homes zoned to, even the rankings of all the schools. We tried hard to make sure your move from abroad was smooth and comfortable by dedicating two additional staff to handle all your utilities and answer all your questions, even days and weeks after your move in. We wish you and your beautiful family all the best in Houston!

Glenshannon Drive

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“In a slow rental season, Susan was able to show my property and put together a win win situation for all parties. I am very pleased to have this rented out. Thanks you, Susan!”

Jelicoe Drive

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was amazing! This was my first house buying experience and I don't know how I could have done it without her. She was very organized, knowledgeable, and knew how to get the necessary information. ”

Susan Annoura
Thank you for your kind words. I just loved working with you and your mom! What an exciting time of your life to be buying your first home. Honored to have been a part of it. If you need anything at all, I am only a phone call away. Susan

Edinburg Avenue

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan Annoura and her team helped me find a tenant for my investment home in less than one week! I have several other homes under Susan’s property management program and I can highly recommend her to any fellow investors.”

Susan Annoura
Thank you, James! I am very pleased with how smoothly this went, both the sale and the lease. We will continue to do our best to manage your portfolio. I look forward to leasing your last one and then having them all be full again. Susan

Parklake Village Circle

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Thank you helping me so much. I was able to find a house very happily! Correspondence was quick and was very helpful.Thank you so much.”

Craighurst Drive

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“After 4 buyers and lots of issues Susan closed the deal and beat our expectations!”

Edinburg Avenue

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“In such a competitive market, Susan was able to win the negotiations so that I could purchase this property for my portfolio. Susan has good relationships with other realtors and I think that benefits me as a buyer during these competitive multiple offers situations. Thank you, Susan! Now we need to get it leased out!”

Overall Rating
4.99/5
Rate based on 442 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience