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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Baronial Castle Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Both Susan and her assistant Mariko were awesome! I'm a first time home buyer and every time I had questions, they responded to me right away. They explained to me things clearly with the details until I understand. I recommend them to everyone who is looking for a realtor! I am so glad to have found them!”

Susan Annoura
Thank you, kind ML san! We loved working with you and are so so happy that you were able to buy a BRAND NEW home within your price range and close to your work. We are so excited for you and can't wait to hang out at your lagooooooon!! Omedetou gozaimasu! Love, Susan and Mariko

Chazenwood Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team has been a tremendous help to me. I had my property managed by her over the past 2+ years and carried me through tons of hassles at the end. My property was severely damaged by the last tenant, and majority of repair was responsible by the tenant. The tenant was trying to default her last month rent and walk away with all the damages she caused. It was a very desperate situation to me with me being out of town. Susan and her team helped video shooting all evidence first, and then got the tenant agreed to pay not only the last month's rent but also the repair of damages (I am talking about sever damages, not small ones). Super excellent skills getting my property listed with a nice price and helped many other negotiations. It was lucky to have her and her team as my property manager and broker. Much appreciated!!”

Susan Annoura
So glad to be of assistance and to help you. I imagine it is nerve racking to be in a different state and a different country from where your rental property is located, especially when it gets damaged by a renter. Thank you for trusting Team Annoura to handle everything and I could not be happier with the results of this sale, and setting a new record inside your complex! Glad I got to visit with you while in Chicago last week. Congratulations again!!

Gatewood Manor Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is great to work with. She helped me purchased my first home and now my current home. She communicates well with you and advises you throughout the process from start to finish. If trouble arises she is quick to put out the fire! There were many opportunities for a fire to start and she resolved it right away. Susan always looks out for her clients and takes care of them. There is no one I would trust more than Susan for selling or buying a home! ”

Laurelwood Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very Helpful and Honorable. Great to work with!”

Laurelwood Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Great services and knowledge of the market. ”

Fair Knoll Way

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We really like the new house. And we could not find such nice home without her assitance and effort. She is really friendly, kindbness, and reliable realtor.”

Susan Annoura
The market was so crazy with no good selections. I am so glad the sudden timing of things worked out so that you could get this home. I wish you and your family a happy and successful Houston life!

Almeda Road

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“ I am very happy with the services of Susan and her agent Fayth. They helped market my highrise condo in the med center and found me a solid buyer. At the time of closing, I was out of the country and my wife was in a different state, and Susan helped coordinate removing everything in my unit, then helped facilitate remote online notaries so that closing could take place smoothly and on time. I highly recommend Susan Annoura! ”

Plumbwood Way

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I can’t believe the journey I have had with Susan Annoura. This is my 10th plus investment home to buy with her and she is simply amazing! She studies the market and carefully selects beautiful homes that meet my rental criteria. In a heated sellers market, she is able to negotiate on my behalf and win! I trust her and her team now to find a qualified tenant and to manage this house. Thank you, Susan! ”

Saint Cloud Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Emerald Cove Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team worked very quickly, as usual. As soon as the tenants moved out, they did make-ready work, started advertising, and attracted tenants. Thanks to them, the tenants came quickly and I was able to start earning rent immediately.?Thank you as always!”

Seargent Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was great at understanding my somewhat unique needs, finding a property that met them, and then helping me at every step of the acquisition and financing process.”

Penrice Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Wanted to take a moment to say what a great job Susan Annoura and Mik Ebisu do in getting things done and communicating with us. This is the second property the team is managing on our behalf and what a pleasure to work with them. The team is diligent, responsive, understanding and thorough. They are pleasant and professional to deal with. Susan has delivered on every email, promise to contact and commitment she has made. She also raised maintenance issues with us and sought to have them resolved on our behalf without us needing to get even a slight moment of frustrations. What a gem! For the recent leasing of our property, the team has helped upgrade and made ready with an excellent expense management in mind – they really care about it as if they were paying out of their pocket! The team staged it quickly, even did repairs and yard clean ups themselves, and turned around with beautiful professional quality photos. Sure enough, we've got a top quality tenant sign the lease in less than a week of listing. And as an added bonus, our property was selected “The Yard of the Month” by the home association. How better can it be? Well, we clearly know who will be receiving “The Best Property Manager Award” if such existed. Thanks a lot Susan and Mik! You guys are the best!!!”

Penrice Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Hats off to Susan Annoura and Mik Ebisu at Annoura Realty Group. It is beyond description how amazing they are. Was my second purchase via Susan this year and she found a gem that exactly fit our needs. Property in an immaculate condition located in the top school district. Treated everyone fair and she was trusted by various parties involved. Informed me and explained the process thoroughly, never left any questions unanswered, and always responded promptly. Had a challenge with inexperienced appraiser but she challenged it with facts and got it revised to a reasonable appraisal value. Soon after the close, Susan and Mik went to the property and turned it into move in ready condition in a few days, staged and took photos, listed in a week, and signed lease with a high quality tenant in a few days. Just magical how the team get things done (and they do that with fairness and integrity). A classic act all around! Go with Susan and her team. You won’t regret!!”

Susan Annoura
Wow! Thank you so much for the vote of confidence. It is such a pleasure working with you and I love how this one all worked out over and over again. I think this one will be a really good addition to your portfolio! Congratulations!! Love, Susan and Mik

Cavendish Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Being in California, real estate and returns on investment are very attractive in Houston. I am fortunate to have met Susan through some other investor friends who also bought through her. She found this nice rental property with a swimming pool, zoned to good schools, and near a walking trail. Among multiple offers, she helped me purchase it and then successfully leased it within 7 days. I strongly recommend Annoura Realty Group. Thanks, Susan! ”

Cavendish Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“ This is my third investment property this year to buy with Susan. She estimated correctly how much we could lease this house for, prepared it for the market so well, and got 3 excellent applications in one day. Now all of my properties are leased and making money. Thank you, Team Annoura! ”

Susan Annoura
You are so welcome! So happy everything has gone so smoothly. Thank you for your trust!
Overall Rating
4.99/5
Rate based on 442 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience