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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Old Spanish Trail

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team were quick to turn my property around. Their vendors made my unit look great in a short amount of time, allowing me to get my property on the market right away. They found well qualified tenants immediately, and just in time for Christmas. Thank you!”

Venice Street

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is the most professional agent I've ever seen and worked with. The communication between us is very smooth and efficient. Susan can think from the customer perspective and provide a few considerable and very helpful options or suggestions. Both my wife and I are so happy to work with Susan.”

Meadow Bay Court

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Working with Susan Annoura and her team at the Annoura Realty Group was a stress-free and enjoyable experience. From day one I knew that Susan was on top of every detail--she knew what questions to ask, how to best position our offer for approval, and quickly assembled a stellar team to navigate through the sometimes tricky mortgage process, helping us to secure a mortgage with a competitive interest rate in a very tough market. Susan's lightning fast response time, her candid insight into the local Houston real estate market, and her ability to solve problems is unmatched. Having previously brought three residential properties over the years, I can say without hesitation that Susan is the best realtor I have ever had the pleasure to work with. She's a consummate professional who puts her clients and her clients' interests first. I heartily recommend Susan and the Annoura Realty Group to anyone looking for a smooth and enjoyable home-buying process in the greater Houston area; you won't find a team as professional, competent, and efficient as hers. I would work with Susan again in a heartbeat.”

Mabry Mill Road

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“With Susan managing my portfolio of single family homes, I know I can always count on her and her team. I am so pleased that she could place one of her expat tenants into this home on a long term lease. Annoura Realty will continue to manage it and I know I am in good hands. Thanks, Susan!”

Edinburg Avenue

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I am very pleased with how fast Susan and her team found me a qualified tenant for this property. They worked with my previous tenant to coordinate showings, helped get the house turned and cleaned for the new tenant, and made sure everything went smoothly with the other agent. I highly recommend Annoura Realty’s property management services.”

Mabry Mill Road

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“They were always very helpful by giving us necessary support and very timely response!”

Indian Autumn Trc

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I love Susan and her team! She was able to help me get my investment property turned very quickly between tenants. Her handyman made necessary repairs, her flooring man replaced carpet and tile, her landscaper re-did the flower beds. In the end, her maid, locksmith, and power washer guy all came in and made my property perfect again! Thank you for finding another long term tenant for me!”

Indian Autumn Trc

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“They gave the best services to meet my expectation. There have been no issues when entering the house. Whenever my friends look for houses around here, I will absolutely introduce "Susan Annoura". Thank so so much this time, Susan!”

Susan Annoura
We are so glad to welcome you to Houston! You are such an international person- living in Japan, then Germany, China, and now Texas!! We wish you all the best!!

Dryden Road

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“A great experience!”

Cynthia Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is the best real estate agent in town who makes magic happen! We would not have got our dream house without her. The house we purchased was in a very good school zone and very competitive seller's market. Susan has given us super helpful advice on what to offer since she really know the Houston housing market. and our offer was accepted out of all the multiple offers! She is super efficient and always available to help. Our negotiation process was super smooth since she basically took care of everything! (bidding on repair, ordering the survey, etc.) would definitely recommend her to everyone I know!”

Robbins Drive

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It was fun and comfortable to work with her She took good care of us ”

Golden Thistle

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“ Susan listed my townhouse at top dollar and found me a highly qualified tenant who could move in quickly. Even though it was just a lease, she staged it and had professional photos taken. Her team handled all the make ready between tenants so that I was able to save valuable time and get it on the market immediately. Thank you, Susan, Koh, and Mariko!”

Broadmeadow Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Clovermist Drive

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Chestnut Springs Lane

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and Mariko did a fantastic job with the make ready of my rental. After the previous tenant vacated, they immediately had everything repaired that needed repair, had it deep cleaned, and had it listed in no time! They were able to find a very qualified renter and I am very pleased with their diligence. Highly recommended!”

Overall Rating
4.99/5
Rate based on 442 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience