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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

SCENIC GLADE DR

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She is very kind ,and friendly. My wife and I cannot speak English well. SO, she helped us very well. I would like to comment Japanese(Roma-Ji) Susan-san ha totemo shinsetsuni taiou wo sitekuremassu. Watashitachi wa eigo ga hanasemasennga ,kanojo no okagede koushou ga umakuikimashita.Watashitachi no joukenn mo tekikakuni rikai shitekudasari totemo tasukarimashita.Nihonjinn de bukkenn wo osagashi no kata niha Susan-san wo suisen shimasu.”

Susan Annoura
Arigatou gozaimashita. I loved working with you and your super lovely wife. Noltex is a great company and I will keep helping you and all of your colleagues however I can. Please know that my husband and I are nearby to support you while you are in Houston. Korekaramo yoroshiku onegaishimasu!

Stilesboro Ct

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team were so helpful in my home search. There were so few choices and they had to be very aggressive in grabbing the best possible property quickly and negotiating on my behalf. Thank you, Susan, Koh, and Shantel!”

Susan Annoura
Thank you! The lack of inventory and the high competition of people looking for the same properties was tough. I am so glad you got the one you wanted and that my team could step up and help in various ways. Best of luck on your new life in Houston!

Golden Field Dr

Surveyed 8 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Sue helped us to buy our current house and sell our previous house. She is extremely professional and knowledgeable. She always has her clients' best interests in mind in any kind of situation. We really cannot imagine a better realtor that her. ”

Susan Annoura
Aw...thanks Qing and Wayne! Thank you for kind comments and for always trusting me handle your real estate transactions. We have one more to go and I will do my best to sell Echo Hill high and quick!! I value your friendship and appreciate the trust you place in me. Thanks and congratulations!

Sunset View Dr

Surveyed 8 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very knowledgeable with current market, always kept me in the loop and most importantly, she was aggressive in selling my home. ”

Susan Annoura
Thanks, Cindy!! It was a pleasure to work with you again. I could not be happier with the way this transaction went. We make an awesome team. So proud you got the price you wanted plus some and that we were even able to close a couple days early. Congratulations!! Can't wait to help you find your next home!

Queensbury Ln

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I would like to recommend all especially Japanese, who are looking for leasing house because... - Always very quick reply for my any small question or request. - Always behave and react to an owner side from a customer point of view - She does not force her idea to a customer,always showing respect to a customer. - Very friendly - ( Speak in Japanese also ) Thanks!!”

Memorial Dr

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I come from Japan. I'm not good at English. Also I do not have knowledge about the house lease in US. But Ms. Annoura helped me very well and I could lease the good house. Thank you Ms. Annoura.”

Susan Annoura
Your transaction was a challenging one but I am glad we got it all done at the very last moment. We worked hard together for so many months...5 months?! I am so happy you are settled down now. Welcome to Houston! I look forward to meeting your family someday. - Susan

Mockingbird

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team of agents were very helpful with this transaction with a very difficult seller”

Susan Annoura
More than happy that we could help facilitate this transaction! Extremely proud of my agent, Shantel, who never gave up and worked tirelessly to make this happen. Congratulations!

Drake

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Really appreciated Susan and her team for their dedicated support during our house hunting and closing process. We were able to find the house we loved and left the country after short house hunting trip. Literaly we left the day after picking up the house and came back to US on the day before closing. So Susan took care everything she could while we were not in the country. Now we closed the house we loved. Thank you!”

Susan Annoura
Thank you Osako Family for trusting me with your home purchase. It was an honor for my team to take care of everything for you while you were in Venezuela. What an adventuresome life you have had so far!! I have enjoyed your friendship and look forward to our relationship going forward. Good luck in Houston!!

CHERRY MILL CT

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Susan Annoura
Thank you, Kenta! I really enjoyed working with you and am so, so glad we found such a beautiful house for you and your family. Welcome to Houston!

Sierra Bend Dr

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Ms. Susan Annoura is such an excellent agent. We were so glad to have the opportunity to work with her because she's very responsible, reliable and a hard worker. Even when we went through a very difficult situation, she supported us 200%. On top of that, she is friendly and such a caring person. Also, her prompt and timely suggestions based on her abundant experiences made our closing in time. We truly appreciate her efforts.”

Susan Annoura
Thank you, Mr and Mrs Shinagawa. Wow, we had an excellent adventure together! I was honored to be referred to you by Mr Watabe. It was my absolute pleasure being on your team and supporting you in your home purchase. With all the twists and turns along the way, I am just so glad everything turned out, right in time! Kenny did a great job preparing for your Plan B, and Paul deserves a lot of credit too. Welcome to Houston! I look forward to our lifelong friendship. Susan

Stratford St

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This was our first home buying experience, and our realtor, Susan, made everything so easy for us. She is very professional and have excellent knowledge of the neighborhoods and homes in Houston. We were specifically focusing on places near the medical center, where the market is very active, and her organization and negotiation skills were really critical for us to be able to purchase our dream home. She is very polite but at the same time very friendly. She quickly responds to our e-mails, which was very helpful for us in many occasions. In addition, she has a lot of experiences in helping out foreigners, so she is aware of all the pitfalls and hurdles one may face. Especially if you are from outside of the US and are looking into buying a place in Houston, I strongly recommend getting in touch with her based on our experience. We are really happy that we had her as our agent, and we will definitely contact her again when we will be selling/buying a home. Thank you so much Susan, we really appreciate all your help!”

Susan Annoura
Wow, thank you so much for your kind words, Dr. Yamamoto. You and your wife were a pleasure to work with and it was my honor that you called on me to help you purchase your home. I wish you all the best and look forward to how things turn out after your remodeling. Good luck and please feel free to call me if you ever need anything at all! Susan

ARBORCREST

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I apreciate them. I'm not good at Japanese. However, they interpreted?and supported it in all contract, . Of course, when I was looking for my house,they heard my request and looked for a house which meets my request?for real.?Now, I?like my new lent house because of their great work.”

Susan Annoura
Thank you so much, Takeshi and Welcome to Houston! We look forward to a BBQ party on your nice deck in the backyard. HaHa! Koh and I are always glad to help. Please call on us anytime. Susan

ARBORCREST

Surveyed 9 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan did a fabulous job finding just the right rental home for our relocating friends recently. She has a dynamic personality and practices the utmost professionalism and integrity. We did not have to wonder what the next step in the process would be as Susan energetically communicated the answers before we would ask the questions. In addition to her top notch realtor skills, Susan is to 'stage' the home as well. We would highly recommend Susan Annoura for all your real estate needs. Simply put, she is just amazing. Thank you Susan for the terrific job. ”

Susan Annoura
Thank you for your high ratings! I am honored you asked me to help lease this beautiful house. Cheers to many more transactions in the future. It was so nice working with you. Susan

Pine Brook Way

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Sue is the best! She makes the process of buying a a house less stressful. She is always on top of things and communicates effectively with all parties involved. She helped us to rent out a previous house and buy a new house. In both cases, we couldn't have been happier. Her negotiation skill is superior and even the seller was impressed by her efficiency and professionalism. We highly recommend her to all our friends.”

Susan Annoura
Dearest Wayne and Qing- it was my absolute pleasure working with you in buying this house. What an adventure from the beginning to the end! Now comes the fun part...remodeling! Call on me to pick paint colors and tile choices anytime! I am always here for you. Thanks again for choosing me to be your realtor!

Ocean Manor Ln

Surveyed 9 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is and excellent realtor my experience with her was awesome! Susan is great negotiating for your best interest. She met all my expectations with her professionalism, expertise and personal attention. I highly recommend her, I would never consider using another realtor, she is the best you could found!”

Susan Annoura
Alice and Emilio- You two are such dear friends! We have come a long way, and I would like to say thank you for trusting me the whole time throughout the entire process. There were so many hurdles we crossed together (with Paul), it is amazing and a wonderful miracle we made it!! I am so so so happy for your whole family. Congratulations again! Susan
Overall Rating
4.99/5
Rate based on 442 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience