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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Blue Jasmine

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We had a wonderful experience working with the team of Susan Annoura and Shantel Looker of Annoura Realty Group as they helped us find a wonderful new home for our family. We appreciated their attention to detail, their quick responsiveness and how they helped us through every step of the process and made this a stress-free process. Susan's negotiation skills really set her above the rest. I would highly recommend Annoura Realty Group to anyone looking to buy or sell a home!!! ”

Susan Annoura
Thank you, Lisa! We were honored you let us handle your purchase. You are a dear friend and the best assistant anyone could ever ask for. I am so happy you got the house you wanted and that you, Alex, and the kids are enjoying your new home. It's so crazy to think that after all these 40+ years we all ended up right back in Clear Lake and our kids are now walking in our shoes. Love you guys! Susan

Rippling Creek Lane

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Always inform information timely. Great service.”

Susan Annoura
Thank you! I am so pleased that we were able to make the house so perfect before bringing it to market. We were able to get multiple offers and then select the best buyer for the house, and close so smoothly. I am very happy with the way the whole transaction went. Congratulations!!

Sun Harbor Drive

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Good knowledge about market, house, system. quick response all the time and great support not only for renting the house but also utility, security, etc. The realtor can speak Japanese as well which is very helpful for Japanese ex-pat to understand the situation here in Texas.”

Susan Annoura
Arigatou, Osamu! It was my pleasure to work with your beautiful family to find you a house. If you ever need anything at all, please feel free to contact anyone on my team! Susan

Sun Harbor Drive

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Once again Susan and her team helped me find a high quality tenant for one of my rental properties.  Because her firm specializes in Japanese expat relocation, she is able to match the best tenants to the best properties.  Thank you, Susan! ”

Susan Annoura
Great teamwork, James. Thank you for trusting us to find the best tenant for you. ARG will do our best to manage your properties and your tenants going forward.

Sage Road

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was excellent in helping me during whole process. She is very experienced professional with great market knowledge, commication skills, reliable, network of cost-effective contractors. I am very satisfied and would like to highly recommend Susan as great realtor. ”

Orchard Glen Court

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“For Japanese, explanation & preparation are very fine.”

Pudman River

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is a very reliable and supportive realtor. We moved from other state and closed the contract within two months after we first traveled to Houston and met her. In addition to her great communication and negotiation skills, she is really responsive. We are glad we worked with Susan and her team. She is also a Japanese/English bilingual (maybe triligual in Chinese too?) so we especially highly recommend to Japanese buyers, sellers, and renters. If you are planning to move to/in Houston, she is the first contact there. NIHON NO MINASAMA – SUSAN HA TOTEMO SHINRAIDEKIRU REALTOR DESU. TOTEMO OSUSUME SHITAITO OMOIMASU!”

Susan Annoura
Thank you for your kind words. It was such a pleasure working with your family. I am so excited for your family to start your Houston life and wish you all the best always! If you ever need anything at all, please don't hesitate to call, text, or email me. I look forward to meeting you again soon! Susan

Oak Chase Drive

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I’ve had several transactions with Susan. She is always very helpful, available and professional.”

Susan Annoura
Thanks, Mike. Will do my best to always be there for you and the tenant. Honored to be of service!

Oak Chase Drive

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“(Write in Japanese by romaji) Susan ha nihongo ga dekirunode totemo tasukarimasu. Onegaigoto no mail eno hensin mo totemo hayaidesu. Gas ya Suidou no settei mo tasuketekuremasu. Nyuukyo sita ato no huguai no taiou mo good desu. Huguai no shuuri mo yattekuremasu. From Japanese client point of view, she can speak Japanese and she knows what Japanese like and this is very helpful for Japanese moving in Houston. She responses very quick even in holiday season. Her team helps everything such as setting up for Gas, Water and Electricity. Good constructor in her team so that I could solve many things even after jumped onto the house.”

Susan Annoura
Thanks, Kazuma and welcome to Houston! I am glad to be of service to you and your family. Phone, email, or text either me, Koh, or Shantel and we can help you anytime!

Riverview Drive

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan exceeded in every way I needed as my realtor. Her knowledge, expertise, level of professionalism and communication were always top notch- I’m so grateful to have her on my side!”

Susan Annoura
Maholo! Thanks Chris and Paul for entrusting me to help you find the perfect house. I am so excited you found such a beautiful house! Once you have settled down, I look forward to our two families getting together some time! Congratulations!!

Heather Falls Way

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was very professional and prompt with her communication. I would recommend her to my friends and family.”

Susan Annoura
Thank you for trusting my team to marketing your lovely home and finding you a qualified tenant. Best of luck going forward and if you need anything at all, please don't hesitate to reach out. Susan

Canyon Bluff Court

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan’s tough negotiation skills enabled me and my family to buy an amazing house overlooking the golf course, for an incredible price.  We are excited about remodeling the home and enjoying it.  Thank you, Susan!”

Susan Annoura
Thank you, James! I am so glad you could get such a great house at such at such a great price. I look forward to how you remodel it. Welcome to the neighborhood! Susan

Cobre Valley Dr

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan helped me purchase this property, then helped me get it fixed up, introducing vendors for the floors and landscaping. In a very competitive Bay Glen leasing market, she and her team staged and marketed the property professionally, and found me a qualified tenant for top dollar. She is amazing and I highly recommend her!”

Country Ln

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Excellent leasing experience! Susan and her team are well prepared, know the market and are very responsive. Thanks for getting things done right and the house leased quickly along with the upgrade work. It's a pleasure to work with such a smart, talented realtor.”

Susan Annoura
Thank you so much! Through the remodel, through the hurricane, we were relieved and glad that 405 Country stood high and dry. Thank you for trusting us with your asset. Kudos to Koh and Shantel and the whole ARG team for handling this house with so much care. Glad we can be here to help! Susan

Brookvilla Dr

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.99/5
Rate based on 442 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience