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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Oak Chase Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We rely on you completely. Thank you for always looking out for our best interests. Anyone looking for a trustworthy, hard working realtor, Susan Annoura and her team are truly the best.”

Susan Annoura
Always a pleasure working with you, Mr. Takahashi. Thank you for trusting me to handle your real estate portfolio.

Oak Chase Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“What a beautiful house you found for our portfolio. Thank you for handling all of our affairs. We wish you good luck finding a qualified tenant for us.”

Susan Annoura
Thanks and will do!

Buoy Road

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Always a pleasure working with you. Thank you for everything you do and for handling everything for us.”

Susan Annoura
You are very welcome. Now I need to help you find a tenant... Gambarimasu!

Country Lane

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Thank you, Susan!”

Mabry Mill Road

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan has helped me purchase many properties and each time, she has worked diligently and non-stop. Even when on vacation or very late at night, I feel that Susan is always paying careful to every little detail of my transaction. I trust her whole heartedly with all of my real estate needs. ”

Susan Annoura
Thank you so much. It is always a joy to work with you, especially now that you have built quite a portfolio. We will do our best to continue to manage your assets as you grow your real estate empire in Houston!

Country Lane

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I had an excellent experience as a seller. Susan and her team helped me with market data and targeted items to prepare the house for sale. Regular communication and a strong understanding of market dynamics were much appreciated. Susan's expertise and active engagement made for a well-run process and a timely closing.”

Susan Annoura
Thank you for your kind words, Leo! Knowing you for so many years and being able now to work with you has been such a great experience. Thank you for always trusting me. I just realized that you bought this house, let us lease it, let us manage it, let us sell it, and you never once even saw the house! Now that's trust!! You always have a friend in Houston. Sue

Hermann Drive

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It was great to work with Susan. She is experienced, quick to response, explained everything clearly and patiently. With her great help, I was able to sell my property much more quickly and at higher value than I expected. Thank you very much Susan! ”

Susan Annoura
Thank you so much for your kind words. I was honored to be asked by you to help you sell your special residence. I wish you all the best as you embark on the next chapter of your life. If you ever need anything at all, here or in Fukuoka, please don't hesitate to call, email, or text. My family will always be here for you. Love, Susan

Indian Autumn Trc

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team worked hard in a very competitive market to find me a very qualified tenant. She helped coordinate a maid to clean the house before hand, a repair person to replace a part on the oven, and a locksmith to rekey the home right before the tenant moved in. The house was turned and leased very quickly. I highly recommend Annoura Realty Group! ”

Pine Brook Way

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is an amazing realtor. She and her assistant lightly staged our vacant home modestly and tastefully, hired professional photography, and found a strong buyer within 9 days. She handled the transaction from beginning to end, working well with the other realtor, whose client lived abroad. Susan has great communication skills and told us what was going on every step of the way. We are very pleased with the results and would highly recommend her to anyone wanting to sell their home in Clear Lake.”

Susan Annoura
Thank you so much for your kind comments. It was my honor to work for you and I am so pleased at how everything went. Thank you for trusting me throughout the process. Congratulations on selling your house so quickly and for such a high price!

Rolling Run

Surveyed 5 years ago
Represented the Buyer
3/5
Start FullStart FullStart FullStar EmptyStar Empty
Competency
3/5
Knowledge
5/5
Communication
5/5
Experience
2/5
Susan Annoura
I am sorry you had such a horrible experience. It was a series of unfortunate events with your landlord and his agent dragging out the paperwork for so many weeks. I am glad I could help you get the house anyway, get all the terms you wanted, and that my staff could go way above and beyond to assist your many requests. We hope you enjoy your Houston life!

Bonnie Brae Street

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is the most excellent agent I have ever met ^^.”

Oak Chase Drive

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She and her team handled everything so quickly and made best deal. Very strong sense of responsibility. ”

Susan Annoura
Thank you! Even after the tenant moved in, our team continues to answer the tenant's constant requests. Hopefully things will settle down soon. Thank you for trusting ARG to handle your investment.

Country Place Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan wa imamadeni deatta realtor no nakade saikouni subarashii professional deshita. Binsokuna respond, needs no mikiwame, negotiation no skil wa motoyori totemo shinmi ni natte kuremashita. Bukken no daishou ni kakawarazu best wo tsukushite kuremasu. Eigo, nihongo, chuugokugo ni taketeite shorui no nihongo deno setsumei wa totemo tasukarimashita. Fudousankankeide service ga hitsuyouni nattatokiniwa mayowazuni Susan wo osusume shimasu. ”

Golden Thistle

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is so professional. Smooth, reasonable and comfortable deal. Thank you, Susan! You are awesome.”

Midway Court

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“They are very good realtor. They found house to meet my request immediately and communicate with me very closely and quickly. And they supported very much including utility set-up as well. ”

Overall Rating
4.99/5
Rate based on 442 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience