Buyer Feedback

Transaction Details

Congratulations to Melissa Walters for receiving a 5 star from the Buyer on this transaction.
Survey On Apr 12, 2016

Transaction Rating

Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer Comment

“Melissa was very patient in the process with us as we were new to Houston and not lived in the US in 20 years. Helping familiarize us with areas, types of properties, etc. She was also patient as our plans and thoughts changed through the process of house hunting and working with mortgage companies. We were looking for a property that may eventually be rental property and investment. One area although not significant that we felt could have been a bit better was some better discussion and background on rental properties in areas. Melissa did help us understand better how to do research and use the tools available to see if a place may not be interesting without having to physically visit. As I said she was patient and we looked at over 30 properties and even were considering changing properties at nearly the last minute, but did not. She reviewed the contracts with us, explained what everything meant, she went of the final closing documents and questioned challenged some items as needed. We plan to continue to work with Melissa and would recommend her for the future. We felt it was not only well planned, but the time and personal effort she put in showed she cared about us getting a good place. She has continued to work with us as we remodel the house and get settled in with advice and recommendations on design and personnel.”

Agents Comment

“Thank you! It was a pleasure and may your home provide you years of love, laughter and wonderful memories.”

REALTOR® Rating Criteria

Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.

Competency

Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.

Experience

Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Communication

Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.

Market Knowledge

Exhibited knowledge of the real estate market, the neighborhood and community.



Melissa Walters
  (832) 256-6207
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The MW Realty Group
5773 Woodway #137,
Houston, TX 77057

Overall Rating

4.94/5
87 surveys
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Contact Agent
Melissa Walters
The MW Realty Group
(832) 256-6207
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