I have had an excellent experience in buying our first home with Terry. He has a very good knowledge of the local market and was quick in grasping what were the criteria and constraints we had when choosing our house. Terry gave us many 'right' options which saved a lot of time - he was willing to work with us and look at numerous houses based on the limited weekend time we had and had a lot of patience with our queries - he answered all our questions patiently and provided very good inputs and references which we needed even after we bought our house to get some work done. I always felt he was on our side to help us get exactly what we were looking for and would strongly recommend him as a realtor.
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community