Facebook Share

Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
51 Surveys

Augusta Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary has helped me buy and sell the same property. She is trustworthy and goes above and beyond to help her clients. During the freeze, she braved the cold to ensure my condo's pipes did not freeze. I recommend Mary Rustay to anyone buying or selling property in the Houston area.”

Kingfisher Drive

Surveyed 3 years ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
5/5
Knowledge
5/5
Communication
4/5
Experience
5/5

“great job Mary, this was tedious work and your experience and ability to provide options as well as feedback made this sale happen”

Autumn Stone Drive

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We were out of town buyers and Mary went above and beyond her duties as an agent. We had selected a house on line but when we looked at it was in very bad shape. We only had one week in the Houston area to find a house before returning to Georgia. Mary found a dozen or more houses that met our requirements and spent all day for several days looking at houses. When we selected a house she helped us negotiate an acceptable price. We returned to Georgia and she coordinated the appraisal and inspection And met the people at the house to complete their job. she also attended and helped our son (who had our power of attorney)at the closing. she did numerous things for us by phone and email. Her knowledge of the real estate was invaluable. We were very pleased with Mary. Mary was wonderful!”

Mary Rustay
Thank you, Lynn and Bob, for such a kind and positive rating. I enjoyed representing you in your purchase upon moving back to the Richmond/Sugarland area of greater Houston. I hope you will always feel you can call on me in the future or refer me to friends and family! Thank you!

Cambridge Street

Surveyed 4 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary was a great realtor who provided us frequent updates regarding our property showings and potential buyers; she really helped us close the sale. I would definitely recommend her services to future clients. Thank You”

Cambridge Street

Surveyed 4 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Extremely professional and knowledgeable. That is why selling this home is the 4th time Mary has helped me buy and sell a home. She’s the best!”

Mary Rustay
Thank you for your very kind words. You have always been a great person to work with in both buying and selling your homes. Although you are moving to another state, remember I can help you, your family, and your friends and neighbors by referral! I hope you are very happy in your new home near your family. Please keep in touch in the future— I’ll miss you in HOUSTON! Kindest regards, Mary Rustay

23rd Street

Surveyed 4 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary was knowledgeable and always ready to assist me in any way she could. She made selling my house a very pleasant experience.”

Mary Rustay
Thank you, Lynn. You made the selling of your home such a positive experience both for me as your agent, and for the Buyer. You, too, went the extra mile! I truly enjoyed getting to know you better as a friend. Thank you for your trust in me.

Sanford Road

Surveyed 4 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I met Mary Rustay during the summer of 2011 after becoming interested in purchasing a rental property in our neighborhood. I was impressed with Mary from the moment we met. She drove me around daily showing me homes in the area, was always upbeat, as well as patient, as I was just not finding quite what I was looking for. The summer of 2011 was the year of the Houston drought, but Mary was always available for me regardless of the high temperature and lack of rain. Any complaints about the hot weather came from me - not Mary. Mary and I were both excited when we finally found the house I was looking for as a rental property. Mary has always found wonderful renters, prepared the Lease Agreement, and the house was never without a renter. I made the decision to sell my rental property this year (2019), and Mary successfully sold my property. I cannot express how much I appreciate Mary's diligence and determination - she certainly went the extra mile, and I am so grateful she was my realtor, and am also grateful for the friendship we have established over the past 8.5 years.”

Mary Rustay
Thank you very much for your thoughtful rating of me. I have enjoyed representing you as well, and helping you in your search for good tenants. It wasn’t hard knowing that you kept the house in apple pie condition and fixed anything immediately if you learned it was having an issue. You were always trying to make the property better, whether structurally or mechanically or cosmetically more beautiful! You’ve been an exceptional client. I’ll miss working with you, so let me know how I can help u!

Augusta Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I highly recommend Mary. She goes above and beyond to help with everything from showings to closing. We have had some unusual and challenging issues. Couldn't have done it without Mary.”

Braeswood Park Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Post Oak Boulevard

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary was amazing! We were having difficulty securing a short term lease for my daughter, and we knew nothing about Houston’s neighborhoods. Mary understood our problem and stepped in to help us. She found a place quickly and worked with us to navigate the leasing process. There were lots of difficult extenuating circumstances, but Mary went above and beyond to help us work through them. We could not have done this without her! I felt like i’d made a true friend ! I highly recommend her!”

Mary Rustay
Thank you so much, Karen! You are very kind. Hope to see you again soon! Mary

Hyde Park

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary did a fantastic job in selecting properties that fit both of our wish lists. She worked effectively with the seller’s agent to negotiate several unexpected items including reduced HOA fees, extra parking and a great closet system that was no longer being offered by the seller. After the sale, her follow ups have been extremely valuable in resolving issues around this new construction.”

22nd St

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Brun

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary G Rustay was so helpful. She went through hoops trying to help me get into the duplex I wanted. Mary is so sweet and helpful. If I called her or text her, she responded immediately. She was so patient explaining everything to me. I could not ask for a nicer more efficient agent. I highly recommend her to anyone I know. Again I have not met anyone so helpful. I hope we remain staying in touch, she is like a friend. ”

Sanford

Surveyed 7 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I met Mary in 2011 while looking for rental property and have depended on her numerous times since. Mary is wonderful, dependable, hard-working, and has a beautiful smile and personality - I absolutely love working with her. And, by the way, she has always found the perfect renter for me within the week. ”

Mary Rustay
The feeling is mutual! You are a delightful client and now a friend I cherish! Thank you for your loyalty and belief in me and my company. I have enjoyed helping you and working with you each time! I love being your Realtor and agent. Please always feel free to call on me and refer me to your friends and family. Thanks for your kind words of recommendation, Nancy. Please keep in touch. Mary

Kansas St

Surveyed 7 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.94/5
Rate based on 51 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.90 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.96 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.96 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience