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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

HUMMINGBIRD ST

Surveyed 12 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Penny helped prepare my home for sale, staged, advertised and held Open Houses. The sale was smooth.”

Parkview CT

Surveyed 12 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

CALUMET ST

Surveyed 12 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

BAYOU GLEN RD

Surveyed 12 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Penny is a great realtor and I would not hesitate to call on her again. She is very professional in every way and always has her clients best interest first and foremost. Marsha Greenwood”

Mesa Canyon

Surveyed 12 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

WARM SPRINGS RD

Surveyed 13 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Outstanding service. Very Professional. Sold house quickly.”

NANTUCKET DR

Surveyed 13 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“excellent overall experience. ”

Yellowstone Trail

Surveyed 13 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Penny Richey was our Realtor in 2000 when we purchased our first home in Houston. We used Penny again to purchase our second home and now she is the realtor marketing that home. The 18455 Yellowstone Trail home is our third purchase using Penny. We are obviously very satisfied with her professionalism, communication style, and knowledge of the industry. She has also become a personal friend since 2000 when we met. ”

SHEPHERD DR

Surveyed 13 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Penny provided a level of service second to none. She was able to sell my condo at above average market price by having a sales strategy well thought out before the property even hit the market. Thank you Penny !!”

BERING DR

Surveyed 13 years ago
Represented the Seller
1/5
Start FullStar EmptyStar EmptyStar EmptyStar Empty
Competency
1/5
Knowledge
1/5
Communication
1/5
Experience
1/5

“Ms. Richey was a great disappointment. We will never hire her again and have told everybody we know how bad our experience with her was. She was not honest with us and let people into our appartment without her being present. When we objected she got upset. She was a real problem.”

Penny Richey
The Turners sent mixed messages & were never clear on their instructions. This was a high-rise lease with 24/7 manned security and only other agents with appointments showed it after registering with the concierge. Clients objected after 1 showing and I accompanied all others. They asked to terminate the listing after I brought them a 2 year full price tenant. They refused to pay the commission until over 3 months after the lease signed. I know why the agent they'd used before didn't.

DEL MONTE DR

Surveyed 14 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Because of Penny our house purchase was a positive experience all the way. Not only was Penny proactive but due to her knowledge and experience in the indiustry she always had useful tidbit knowledge that helped prompt us to cover things we didn't even think about. ”

FOUNTAIN VIEW DR

Surveyed 14 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Knowledge of the area and easy to contact made transaction easy.”

HUMMINGBIRD

Surveyed 15 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Penny was extreemely helpful at every stage of the purchase of this property. ”

DOLIVER DR

Surveyed 15 years ago
Represented the Buyer
3.80/5
Start FullStart FullStart FullStar Half-QuarterStar Empty
Competency
3/5
Knowledge
4/5
Communication
3/5
Experience
5/5
Overall Rating
4.84/5
Rate based on 44 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.80 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.84 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.84 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.89 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience