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Matthew Guzman

RE/MAX UNIVERSAL

Overall Client Experience Rating


4.97




4.97 / 5.00
Based on 85 Completed Surveys

Competency

  4.99/5.0

Market Knowledge

  4.96/5.0

Communication

  4.94/5.0

My Experience

  4.98/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Baptist Encampment

Represented the Seller

- Survey On 10/26/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I would recommend Joy. She went above and beyond of what I thought a realtor does. She helped us when our house flooded from Harvey. She looked out for our best interest.
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Street Name: Ostermeyer Rd

Represented the Seller

- Survey On 11/13/2017
Overall Rating: 4.80/ 5.0
Competency 5/5.0
Market Knowledge 4/5.0
Communication 5/5.0
My Experience 5/5.0
He was a referral from another family member. Even though I was sure we were one of his less lucrative clients, he appeared to remain attentive and largely on top of things. Perhaps the only exception was when it came to details specific to the island market that he was not aware of; the transfer of grandfathered flood insurance policies for example, since the new-policy sticker shock was scaring away people that also didn't know they could just put their name on a far cheaper existing policy. He had "done his research" and asked insurance agents and come up with nothing, and so it was I who pieced things together instead. I probably should have done what I did much sooner, though, since all it required was calling my flood agent, but that in turn points out the embarrassing oversight we had both made. That being said, I'm sure he learned a lot about Galveston from that, and that he (and his insurance advisor) is probably very adept in his native region of Houston. To emphasize: his only weakness appeared to be a result of entering into a new market with its own peculiarities. He made the effort to visit our house in person rather than send an employee, and handled the open house (that sold the house) personally. Would use again.
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Street Name: Winding Green Dr

Represented the Buyer

- Survey On 09/11/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Salma Ct

Represented the Seller

- Survey On 09/08/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Joy Fraley is an absolute pleasure to work with. She has excellent knowledge of real estate in the Houston area, and made leasing our property a breeze. She is so easy to communicate with, and follows up with all leads. I look forward to using her for more rental properties in the future.
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Street Name: RICHVALE

Represented the Buyer

- Survey On 09/23/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Leafy Arch Way

Represented the Buyer

- Survey On 09/27/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Kinley Ln

Represented the Seller

- Survey On 08/24/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Since I had not moved for 44 years, I was very scared of the idea. Matt & his assistant was very kind in explaining the process. Made everything clea. Would recommend to everyone.
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Agent Comment:
Thank you Mary for your kind words. It's been a pleasure working with you.
Street Name: Bakerswood Dr

Represented the Buyer

- Survey On 06/23/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Best damn Realtor ever. Handled everything start to finish
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Street Name: Camden Pkw

Represented the Seller

- Survey On 05/27/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Spring Flower Ln

Represented the Buyer

- Survey On 05/24/2017
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Matthew Guzman exceeded our expectations as a Realtor! If you are looking for a Realtor who clearly loves his job he is the one you need!
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