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LouAnn Russell

HomesPlus Real Estate Services

Overall Client Experience Rating


4.94




4.94 / 5.00
Based on 32 Completed Surveys

Competency

  4.94/5.0

Market Knowledge

  4.94/5.0

Communication

  4.94/5.0

My Experience

  4.94/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Rock Green Ct

Represented the Seller

- Survey On 10/27/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
very knowledgeable. friendly, helpful with tips to sell house quicker. Would use her again.
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Agent Comment:
It was a pleasure Thank you
Street Name: Aldenwilds Ln

Represented the Seller

- Survey On 08/03/2016
Overall Rating: 4.80/ 5.0
Competency 5/5.0
Market Knowledge 4/5.0
Communication 5/5.0
My Experience 5/5.0
LouAnn Whitten was a knowledgable and wonderful realtor. I will definitely recommend her to friends and will use her in future endeavors.
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Agent Comment:
Thanks for your great ratings. With regard to market knowledge, Unfortunately after we listed your home the market was negatively impacted by a flood of oil industry related layoffs that flipped our market from a seller position to favor buyers. In the winter I had encouraged your husband to list sooner than you did because I saw the stats pointing to a negative position for sellers.
Street Name: Crooked Lake Way

Represented the Buyer

- Survey On 04/06/2016
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
This was a very quick close. Our agent worked tirelessly and made numerous trips out to the house to help in any way possible. From showing me the house to close was 6 days. It is great having that kind of customer service
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Agent Comment:
Thank you for your kind words. It is my mission to give this level of service to all my clients.
Street Name: SPRING FOREST DR

Represented the Seller

- Survey On 10/01/2014
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: ROCK GREEN CT

Represented the Buyer

- Survey On 09/23/2014
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Very professional. Knows how to get a job done.
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Street Name: WOODLAND LN

Represented the Seller

- Survey On 09/16/2014
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Great job selling my home in 2 days!
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Street Name: RIVERSHIRE DR

Represented the Seller

- Survey On 05/27/2014
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Excellent service from start to finish. LouAnn took a personal interest in the sale of our home to the point that she made us feel as if we were her only clients..we weren't, but that is how we felt. She is highly competent, professional and ethical. These qualities seem to be difficult to find in an agent. I am a licensed real estate agent and am very particular about what I expect from my agent. LouAnn actually exceeded my expectations.
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Street Name: TRIPLE SPUR LN

Represented the Buyer

- Survey On 04/24/2014
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Agent Comment:
Thanks again Tammy. I hope you enjoy your new home for many years.
Street Name: IMPERIAL WALK LN

Represented the Seller

- Survey On 04/15/2014
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
My realtor was wonderful! Patient throughout the whole process. Knowledgeable about current real estate markets and especially did her homework regarding my specific area so was able to price my home just right. Truly the best!
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Street Name: DOIRE DR

Represented the Buyer

- Survey On 09/30/2013
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
I have no complaints about the service I received from Lou Ann. She was very attentive, dug for details, was always available, communicated via several methods, and overall was comforting to me during the entire process. I will use her again and have already recommended her to my friends and family. Thanks Lou Ann!
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Agent Comment:
I enjoyed meeting and working with you. Glad you are a new neighbor. Call on me anytime.
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