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| Q1.
How long is new member orientation? |
| Orientation
is 3.5 hours. At the main office it is scheduled
from 8:30 to 12:00pm or 12:30pm to 4:00pm. Submitted
by Louis Galindo |
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| Q2.
Do I "have" to join HAR? My broker told
me I "had" to join. |
| No, no
one is obligated to join.Your broker will be billed
based on the # of licensees he is sponsoring. Therefore;
brokers can make it their office policy that if
they sponsor an agent they have to comply with
broker's office rules (policies). |
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| Q3.
Can I join MLS and get a Supra Key without joining
HAR? |
| You must
be a member of a Local Texas Association of Realtors
before you can participate on any Board's/Association's
MLS. Obtaining a Supra Key is a benefit of an MLS
member. |
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| Q4.
What are the costs of joining HAR? |
| Texas Real
Estate Licensed Salesperson/Broker: Salesperson:
Is your broker a member of HAR? If yes, quote dues
information: Application fee: $100.00. Dues: $308.00
based on a calendar year or quote the monthly prorated
amount. If we are in a current "Unreported
Licensee" billing,it is extremely important
for us to ask for their name to check our system
to quote correct amount of dues. Orientation: $25.00
Deposit fee. Refundable after Orientation is completed.
BROKER: Application fee: $150.00 Dues: $308.00
calendar year basis or Pro-rated monthly amount. "Mandatory" Orientation:
$25.00 Deposit. Refundable after Orientation is
completed. |
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| Q5.
If I join HAR, does this mean I have access to
MLS? |
| No, after
you join HAR you may also join MLS. |
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| Q6.
What do I have to do to join MLS? |
| Salesperson
(Agent): Fill out a HRIS (MLS) Subscriber application,
which must be signed by the broker of the company.
Submit with payment - check fee schedule for current
amount. Broker of Company: Fill out a HRIS (MLS)
Participant Subscriber application. Submit with
payment Check fee schedule for current amount. |
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| Q7.
How long will it take before I can access MLS -
Tempo after I join? |
| At
least 24hrs |
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| Q8.
How do I log on to MLS? |
| log
on to www.har.com and type your public and private
id. |
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| Q9. I cannot log
on, what is wrong with your system? |
| Check
their name in rapattoni and verify their status
along with their public & private id. If all
is correct, then we can log on to tempo using their
id's, if we are able to log on to Tempo successfully
with their id's, then we tell them that and if
they are still not able to log on we can either
ask them about their setup, if everything is correct
and ok with us, then we refer them to Tempo Techical
Support phone number: 1-877-805-7301. |
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| Q10. I did not receive
my invoice for dues renewal in the mail, do I still
have to pay them? |
| Yes,
dues are renewable every January 1st. Invoices
are now sent via email. Please log on to www.har.com/dues to pay your dues online by credit card or telecheck. |
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| Q11. I did not make
a sale this year and cannot pay my dues nor MLS
fees, can I still have access? |
| Unfortunately,
we would not be able to provide service. |
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| Q12. I forgot to
place my key on my cradle and now I am out on the
field and my key will not work. |
| Please
always place your key on your cradle otherwise
it will eventually corrupt. You may follow my directions
while we update your key manually. I will give
you two codes. |
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| Q13. I lost my key
and I do not know if I have insurance. |
| I will
research to verify if you have insurance, if you
do, then you just need to come in and we will provide
you with another key. If you do not have insurance,
you will pay an amount of $150.00 for replacement. |
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| Q14.
How much is the insurance fee for a Supra Key? |
| $25.00
per calendar year. |
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| Q15.
When and how do I renew my Supra key payment? |
| Supra will send you
an invoice, your renewal is due every January.
If you do not receive a bill please contact the
Supra Accounting Department: 1-800-545-9601. |
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| Q16.
I have never received a membership card, how can
I receive one? |
| (usually they have lost
their original one and the claim they "never" received
one) The only time they actually need their card
is to attend "Networking Meetings". The
cost for a replacement card is $10.00. Please contact
Yolanda ext. 241 to request a card. |
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| Q17.
How do I change the credit card information on
file to pay for MLS quarterly fees? |
| We can either fax or
email you a form called 'Exhibit C' to fill out
and submit back to us with the new information. |
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| Q18.
My agent will no longer be sponsored by me, what
do I need to do to notify HAR? |
| All we
need is a termination letter signed by the broker
or just any letter as long as it is submitted in
writing. We also need to alert the broker terminating
this agent that he/she must return this license
to TREC to relieve broker of responsiblity for
this agent and to terminate sponsorship. |
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| Q19.
I have a new agent, do I just send him to HAR to
join? |
| No, please
have agent bring applications filled out and signed
by broker of company. |
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| Q20.
I do not remember my private id, can you please
give it to me? |
| No, for security reasons.You
may either come personally to HAR and show your
valid id (TDL) or we can give you up to three guesses,
like: quote last four digits of your SS# or a birthdate,
etc. |
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| Q21.
I will not be renewing my HAR membership next year,
can I just let it lapse? |
| No, you must submit
a resignation letter, otherwise your membership
will be terminated in termination standing. If
you want to resign in good standing, please submit
a letter and if you are an agent please make sure
your license has been sent back to TREC before
the end of the calendar year to prevent your broker
from being billed for your dues for the following
year. |
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| Q22.
I need a Supra Key, but I do not hold a TREC license.
I am an Inspector, can I get a Key? |
| Yes. You must join as
an Affiliate first and then apply for a key.(Inspectors
are the ONLY non-real estate licensed individuals
you may get a key as long as they are Affiliate
members of HAR. |
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| Q23.
I received a MLS fine. I do not know why. We were
not told what we could or could not do. |
| MLS Rules
and Regulations are listed online, you may review
them thru www.har.com under - Realtor Tools and
then MLS. "We can help them by checking rapattoni
to see the MLS # and going to tempo (or other)
to see their violation. |
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| Q24.
How long do I have to make MLS corrections? |
| 4 working
days. |
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| Q25.
Do I still have to pay the fine? |
| Yes, if you want
to dispute the fine, you may by submit your request
in writing (afer correction has been made to the
listing) within 5 days of invoice date to the Quality
Assurance Department. |
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| Q26.
Where can I get an application? |
| Applications can be
faxed over, emailed or you can log on to www.har.com Click on HAR Realtors, then to the left under Realtor
Tools click Inside HAR. Next click on Documents
on Demand. |
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| Q27.
How do I know when my license is active? |
| You can wait until you or your Broker received the actual license in the mail or you can access www.trec.state.tx.us and perform a license search. Your name, license number, expiration date and status will appear |
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| Q28.
How do I transfer my license from one Broker to
another? |
| You will need to transfer
your actual license first by filing out a TREC
Transfer form and attaching $20.00. For HAR you
will need to submit a Transfer Form and $25.00
if you are not a member of HAR , then $10.00 only
a MLS member. Transfer Forms need to be sign by
the new Broker and can be obtained from HAR Realtors,
Inside HAR, Documents on demand |
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| Q29.
How do I update my personal information? |
| You are welcome to fax
it in to Member Services at 713-629-8878 or you
can email it to anyone of the representatives.
Also you can log on to your account manager located
at www.har.com/dues and click on personal information. |
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| Q30. What methods
of payments are accepted? |
| HAR accepts
the following: Cash, Check, Money Order, Credit
Cards. MLS accepts the following: Check, Money
Order, Credit Cards.SUPRA accepts the following:
Cash, Check, Money Order. Credit Cards. (Note:
HAR, MLS and SUPRA doesn’t take Discover) |
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| Q31. What is required
on a Transfer of Listing? |
| The Home
Owner, Previous Broker and New Broker signature. |
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| Q32. How do I email
listings? |
| To email
listings you must have an email address registered
with MLS. To register your email address you can
email it to one of the Member Services Representatives
or you can go online to |
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| Q33. How do I get
photos with my listings? |
| You may upload your
own photos into TEMPO or you can order photos to
be taken of the property. Remember that photos
must be in JPEG format. Or you can order pictures
from Texas MLS Photos. |
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| Q34. How can I pay
my fees online? |
| The only fees that can
be paid online are your annual membership dues
and the quarterly MLS. (SUPRA renewal fees are
not accepted online)To make your payment online
you can access www.HAR.com and click the link that
say, “Having Problems Logging In? Click Here.”You
can log on into www.HAR.com and click on the your
Account Manager.Or you can go straight to www.HAR.com/dues which is the same thing as the Account Manager. |
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| Q35. How do I download
forms off of HAR? |
| Log on to www.har.com and click on the HAR Form Manager. |
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| Q36. How do I pay
my SUPRA bill? |
| HAR is
not responsible for the renewal of the SUPRA key.
The payment is made to SUPRA Products. The SUPRA
bill should be mailed back with the insert. There
is no online payment but you can pay by credit
card over the phone. |
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| Q37. Can I use MLS
before taking Orientation? |
| Yes, you
can use MLS before taking Orientation, but it is
mandatory that you do take this class. You have
60 days to complete Orientation or you will be
terminated with no refund. |
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| Q38. How do I get
my Orientation refund? |
| Everyone
who signs in to show that they were there will
be issued a check back. |
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| Q39. How do I sign
up for MLS classes and is there a fee? |
| To sign up for classes
you must log on to www.HAR.com and search through
the Educational Yellow Pages for the closes location
and next available date. MLS classes are free with
a $25.00 deposit. Also, there’s online training. |
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| Q40. How do I reschedule
Orientation? |
| Please contact the Education
Department for rescheduling. |
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| Q41. How do I change
my Public ID? |
| There’s
a $35.00 to change your Public ID. If your last
name has changed due to marriage then it is no
charge. |
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| Q42. When can I
reinstate? |
| If you
have paid dues within the last two years then you
can reinstate your HAR Membership for $25.00, but
if it has been longer than 2 years the application
fees apply again. ($150.00 Broker, $100.00 Agent) |
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| Q43. Why did my
Broker receive a bill on behalf of my membership?
(UL – Unreported Licensee) |
| TAR records
indicate that your Broker or Broker Associate has
been sponsoring your license for more than 30 days
and you have not joined an Association neither
has your broker sent your license back to TREC.
Either the broker can pay the bill and send your
license back, but this does not make you are member.
Or you can join, but the fee to join will be $20.00
more than what your Broker was invoiced,$100.00
application fee and $25.00 Orientation deposit.
To dispute this bill please provide a letter from
TREC that states that you did not sponsor the license
for 30 day. |
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| Q44.
How long do I have to join HAR? |
| You have
30 days from the time your Broker sponsors your
license. |
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| Q45.
What is a Non Licensee Staff ID? |
| If there
is someone that does not have a active real estate
license we can give them a public and private ID
which will let them gain access to MLS for free. |
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| Q46.
How many offices can a Broker have? |
| As many
as you would like. Please note that you will have
to pay $303.10 by bill or $292.28 by debit for
each office. |
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| Q47.
How do I return an agents license? |
| Mail their
license back to TREC and fax HAR a termination
letter. |
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| Q48.
When do I return my key? |
| If you are no longer
going to use the key please return it.Take note
that there’s no refund for the key and every
time you return it and then need it back there
is a $50.00 issuance fee. |
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